Privacy Policy
Effective Date: 13th of June 2022
Pencil Cup Office Products (“Pencil Cup,” “we,” “our”) values your privacy. We are committed to being transparent about the personal information we collect, how we use it, and the limited circumstances where it may be disclosed. To help us meet this commitment, we have created this Privacy Policy (the “Policy”) and appointed a Privacy Officer to ensure that any personal information you provide to us—whether in-store, through our website, or via our mobile applications (collectively, the “Platforms”)—is collected, used, and disclosed only in accordance with this Policy.
References to “user,” “you,” and “your” mean the individual to whom the personal information relates.
Your Consent
This Policy governs how Pencil Cup Office Products and its affiliates collect, use, and disclose personal information. By accessing or using any Platform, or by providing us with personal information while you are located in the United States, you agree to the terms of this Policy as it may be updated from time to time. As our business evolves, this Policy may change, so please review it periodically to ensure you understand how your personal information is treated.
Meaning of Personal Information
For the purposes of this Policy, “personal information” means information about an identifiable individual. It does not include basic business contact information such as a business title, business address, or business phone number used solely for business communications.
The Personal Information We Collect and How We Use It
We collect personal information you provide directly to us, and use it for the purposes outlined below:
Registering an Account: We may collect your name, email, password, and optionally your phone number and address to create and manage your account, provide access to features (like order history), and personalize your shopping experience.
Online Purchases: We collect your name, shipping/billing address, email, phone number, payment details, and (if applicable) loyalty program details to process and ship your orders and provide customer support.
In-Store Purchases: If you sign up for memberships, claim tax exemptions, or request digital receipts, we may collect relevant personal information to validate and maintain your account. We may also use in-store video monitoring for security and theft prevention.
Programs, Seminars, and Memberships: If you participate in one of our programs (e.g., a business membership or educator program), we collect information like your name, contact details, payment information, and any other details required for enrollment.
Subscriptions & Warranties: We collect contact and payment details to administer your subscription or warranty and communicate with you about it.
Returns: For product returns, we collect your name, address, and order information to verify and process the return.
Third-Party Financing: If you apply for credit through a financing partner, we collect your information to create your financing profile and verify your identity. All other credit-related information is handled directly by the financing partner under their privacy policy.
Customer Support: If you contact us by phone, chat, email, or through our Platforms, we may collect identifying details and relevant product/order information. Calls may be recorded for quality assurance.
IT or Print Services: We may collect your contact details, payment information, and any content you provide (e.g., files for printing) to deliver these services.
Marketing and Newsletters: If you opt in, we collect your email (and sometimes other contact information) to send you promotional updates, which you can unsubscribe from at any time.
Applicants for Employment: If you apply for a job with us, we collect details such as your name, contact info, and resume/CV contents. With your consent, we may also conduct reference and background checks.
We may also generate anonymized, aggregated data (“Aggregated Data”) for analytics and research. Aggregated Data does not identify you and is not subject to this Policy.
Automated Collection and Tracking
We use cookies, analytics tools (like Google Analytics), and third-party ad networks to:
Track usage of our Platforms
Provide a personalized shopping experience
Measure advertising effectiveness
Detect fraud
You can manage cookies through your browser settings, though disabling them may limit certain features. You can also opt out of interest-based ads via Network Advertising Initiative or About Ads.
How We Disclose Your Personal Information
We do not sell your personal information. We may disclose it only in the following cases:
To Affiliates within our corporate group who require the information.
To Service Providers who perform business functions on our behalf (e.g., shipping, payment processing, IT hosting).
When Required by Law or to protect rights, safety, or property.
Corporate Transactions, such as mergers, acquisitions, or asset sales.
Protecting Your Information
We take commercially reasonable steps to safeguard your personal information. While no system can guarantee 100% security, we implement physical, electronic, and contractual safeguards and require our service providers to do the same.
Transfers Outside the U.S.
Some of our service providers may be located outside the U.S. By using our services, you acknowledge your personal information may be stored or processed in other jurisdictions, subject to local laws.
Retention
We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law. Once no longer needed, data is securely destroyed or anonymized.
Your Choices
Access or update your account details by logging in.
Withdraw consent for certain uses of your information by contacting us.
Opt out of marketing emails at any time via the unsubscribe link.
Children’s Privacy
Our Platforms are not directed to children under 13. We do not knowingly collect information from them. If we discover such data, it will be promptly deleted.
Third-Party Links
Our Platforms may link to third-party sites or services (e.g., social media). This Policy does not apply to those third parties, and we encourage you to review their privacy policies.
Updates to this Policy
We may update this Policy periodically. Please review it regularly for changes.
How to Contact Us
If you have any questions, requests, or complaints regarding this Policy or our privacy practices, please contact our Privacy Officer:
Location
Pencil Cup Office Products
2401 Memphis Avenue
El Paso, TX 79930
Phone
(530) 957-7369
